Virus & Malware Removal
Computer running slowly, strange pop-ups appearing, or worried something nasty has gotten in? We'll clean it up safely — and show you how to spot the next one coming.
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A friendly hand, when you need one
Patient, kind tech help — for those who didn't grow up with all this.
Worried about a virus? Lost in a new laptop? Wondering if that phone call asking for your password was real?
Take a breath. You're in the right place.
- We will never use jargon, ever.
- We will go at your pace, every time.
- We will tell you honestly when something isn't needed.
what we help with
Three things we do especially well.
If your worry isn't quite on this list — ring anyway. We'll find a way to help, or tell you honestly if we can't.
Computer & Tablet Setup
A new laptop or tablet sitting in its box, looking complicated? We'll set it up for you — properly, securely, and with only the bits you actually need.
Find out morePersonalised Tech Support
One-on-one help with anything — from "what is this email asking me to do?" to "can you show me how to video-call my grandchildren?"
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why we're different
Patience, plainly spoken, and never in a rush.
We're a tiny family-run service. We do this because we've watched parents and aunties and uncles give up on technology — and we'd rather help than let that keep happening.
i.
Thirty years in the field
We've watched the digital world arrive, plug by plug. That's how we can explain it without the jargon.
ii.
Honest, never upselling
We tell you exactly what's needed and what isn't. If your computer is fine, we'll say so. If a quick clean-up will do, we won't quote a refurbishment.
iii.
Safe remote help
You watch your screen the entire time. We never touch anything without asking. You can stop the session in one click, any moment.
iv.
UK-based, real humans
You will not speak to a robot. You will not be on hold. The person who answers your call is the person who'll help you.
how it works
Getting help in three simple steps.
1
Get in touch
Telephone, message, or text. We listen carefully and talk through what's on your mind — no charge for the conversation.
2
We help, kindly
Over the phone, video call, or safe remote-support session — whatever you're comfortable with. We go at your pace.
3
You're back in control
We finish the job, show you how to spot the same problem next time, and you have our number whenever you need a friendly voice.
people we've helped
"They held my hand through it all."
I'd had a strange phone call telling me my computer had a virus. I was so worried I nearly gave them my bank details. I rang the team here instead. They were patient, kind, and now I know exactly what to look out for.
Margaret, 74 — SurreyMy new laptop arrived and I couldn't get on with it. They set it up for me, showed me how to video-call the grandchildren, and answered every silly question I had. No rushing, no jargon. What a relief.
David, 81 — Hampshire
helpful reading
Articles to keep you safe online.
Plain English, no scary words — just the things we wish more people knew.
Tech support scams: how to spot one
Scammers love pretending to be Microsoft, Apple, or BT. Here's how to tell the real call from the fake one.
Read article →Protecting yourself from online scams
A gentle, step-by-step guide to the most common scams targeting older adults — and the simple ways to avoid them.
Read article →Viruses & malware, explained
What they are, how they get in, what to do if you think you've got one. No technical waffle.
Read article →
ready to feel calmer about all this?
Pick up the phone. We'll do the rest.
One short conversation. No charge, no pressure. Just a kind voice on the other end working out how we can help.
our number is — 07432 086 899 we answer it ourselves, every timeOr, if you'd rather write than speak — send us a message.