Your data, your rights.
Under UK GDPR you have eight clear rights over the information we hold on you. Here is what each one means — in normal English.
The UK General Data Protection Regulation (UK GDPR), together with the Data Protection Act 2018, gives you the right to know what information we hold on you and to ask us to do something about it. This page explains those rights in plain English, and how to use them.
Who is responsible
Seniors Tech Assistance is the data controller for any personal information you give us. That means we decide what is kept, what it is used for, and we are answerable for it. Our contact for data matters is privacy@seniorstechassistance.com, or telephone 07432 086 899.
What we hold — and why
We collect only what we need to help you and to run the service: your name, contact details, the contents of any messages you send us, and (if you are a member) billing records. Full details are in our privacy policy. Our lawful basis for processing is the contract we have with you as a member, or your consent if you have given it, or our legitimate interests in running a small honest business and replying to your enquiries.
Your eight rights, plainly
- The right to be informed. You have the right to know what we collect, why, and what we do with it. That is what the privacy policy and this page are for.
- The right of access. You can ask us, free of charge, for a copy of all the personal information we hold on you. This is sometimes called a Subject Access Request. We will reply within one calendar month.
- The right to rectification. If anything we hold on you is wrong or out of date, you can ask us to correct it.
- The right to erasure (sometimes called the right to be forgotten). You can ask us to delete the information we hold on you. We will do so unless we are legally required to keep it — for example, HMRC requires us to keep billing records for seven years.
- The right to restrict processing. You can ask us to keep your information but stop using it, while a query is being sorted out.
- The right to data portability. You can ask us to send the information we hold on you, in a common machine-readable format, to you or to another provider.
- The right to object. You can object to us processing your information for certain purposes. We do not use your data for direct marketing or profiling, but if we ever did, you would have the absolute right to say no.
- Rights around automated decision-making. We do not use automated decision-making or profiling. A real person reads every message and answers every call.
How to exercise any of these rights
The easiest way is to ring us on 07432 086 899 and tell us what you would like. Or write to privacy@seniorstechassistance.com. We may ask for a little proof that you are who you say you are (we do not want to hand your information to someone else by mistake), but otherwise the process is quick and free.
We will respond within one calendar month. If your request is unusually complex we may extend that by two further months, but we will always tell you in advance.
If you are not happy
Please tell us first — we would much rather put it right than have you stew on it. If we cannot resolve it together, you have the right to complain to the UK regulator, the Information Commissioner's Office:
- Website: ico.org.uk
- Telephone: 0303 123 1113 (Mon–Fri, 9am–5pm)
- Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Children
Our service is for adults. We do not knowingly collect information from anyone under the age of sixteen. If you believe we have done so by accident, please tell us and we will delete it at once.
Transfers outside the UK
Your information stays in the UK. We do not transfer your personal data outside the United Kingdom.
Changes to this page
If the law changes, or how we work changes, we will update this page and tell our members by email. The date below shows when it was last reviewed.
Last updated: 19 May 2026.